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Service Management: The linchpin to cloud computing
September 2009

The Cloud and Service Management: How do they connect?

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Resources for being an effective leader of operations and storage management administration

Operations and storage management administrators install, configure, manage, and optimize servers and other infrastructure. Responsibilities include: ensure availability of client/server applications, configure all new implementations, and develop processes and procedures for ongoing management of the server environment.

Gartner Inc.’s 2009 Magic Quadrant for Enterprise Architecture Tools Positions IBM in the Leaders Quadrant
While the primary purpose of an enterprise architecture tool is to store, integrate and structure information related to EA, EA tools must also support the creation, collection, analysis and presentation of this information to meet stakeholder needs.

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Success StoriesProducts and Services Info
  • » Tivoli® Storage Manager FastBack
  • This short illustrated demonstration shows how the IBM Tivoli Storage Manager FastBack solution offers a combination of continuous, frequent and scheduled policies for protecting data, based on the needs of the application – while supporting the immediate and granular recovery of any data asset.

  • » IBM Tivoli Monitoring (data sheet)
  • Data sheet PDF. IBM Tivoli Monitoring (ITM) software solutions help you optimize IT infrastructure performance and availability by proactively monitoring essential system resources, detecting bottlenecks and potential problems, and automatically responding to events.

  • » IBM Tivoli Change and Configuration Management Database (datasheet)
  • Leverage an open-architected integration platform for implementation and automation of successful service management initiatives