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Service Delivery and Process Automation

Learn how to minimize silos and reduce complexity by integrating schedules, processes and task management.

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Hydrasight -- Communication and visibility
Michael Warrilow, an analyst with Hydrasight talks about why Service Management is critical to IT departments and business operations in terms of a communication and visibility.

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Success Stories
  • » St. Louis Area Regional Response System (STARRS)
  • "The solution incorporates IBM Rapid Response, a packaged incident management solution built on IBM WebSphere and Lotus collaboration software that provides a collaborative portal to the incident management software."

  • » Portal Partnership implements solution for a large insurance company
  • Tivoli Provisioning Manager allows the company to manage and maximize software installs across the organization and avoid task duplication and unnecessary costs. Automated installation helps company stay on top of compliance and legal requirements.

  • » Simi A/S
  • Small Denmark-based cleaning products company uses IBM Lotus Notes and IntelliGlobe CRM solutions to more quickly respond to sales orders and new requests, and integrate with its existing finance system.

  • » United Space Alliance
  • Large NASA space shuttle contractor uses IBM Tivoli solutions to manage thousands of software and hardware assets with greater real-time visibility of incident, problem and change management. Results include reduced repair times and improved IT service.

  • » Cablecom
  • Swiss cable provider delivers multiple-play services over existing IP backbone, while adeptly managing the related complexity and responding to performance issues before customers experience them.

Products and Services Info
  • » St. Louis Area Regional Response System (STARRS)
  • "The solution incorporates IBM Rapid Response, a packaged incident management solution built on IBM WebSphere and Lotus collaboration software that provides a collaborative portal to the incident management software."

  • » Portal Partnership implements solution for a large insurance company
  • Tivoli Provisioning Manager allows the company to manage and maximize software installs across the organization and avoid task duplication and unnecessary costs. Automated installation helps company stay on top of compliance and legal requirements.

  • » Simi A/S
  • Small Denmark-based cleaning products company uses IBM Lotus Notes and IntelliGlobe CRM solutions to more quickly respond to sales orders and new requests, and integrate with its existing finance system.

  • » United Space Alliance
  • Large NASA space shuttle contractor uses IBM Tivoli solutions to manage thousands of software and hardware assets with greater real-time visibility of incident, problem and change management. Results include reduced repair times and improved IT service.

  • » Cablecom
  • Swiss cable provider delivers multiple-play services over existing IP backbone, while adeptly managing the related complexity and responding to performance issues before customers experience them.



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