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Service Delivery and Process Automation
Learn how to minimize silos and reduce complexity by integrating schedules, processes and task management.
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Making ITIL actionable
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Service Management e-symposiums
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IBM IT management consulting services
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Automating datacenter provisioning
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Controlling change disruption in the service lifecycle (mp3)
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Making ITIL actionable
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Tony Ulichnie blog
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Making ITIL actionable
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Tony Ulichnie blog
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Data Center Automation in an Uncertain Economy
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Automating Change Management Responsibly
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IBM Business of IT Executive Workshop and Business of IT Dashboard
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Going Green, Saving Green
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IT governance: Enabling high performance in turbulent times
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Identify and leverage your existing service life cycles
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Pulse – The Premier Service Management Event
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Integrated Risk Management for Financial Institutions
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IT Optimization: Driving Infrastructure Value
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Hydrasight -- Communication and visibility
Michael Warrilow, an analyst with Hydrasight talks about why Service Management is critical to IT departments and business operations in terms of a communication and visibility.
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Success Stories
» St. Louis Area Regional Response System (STARRS)
"The solution incorporates IBM Rapid Response, a packaged incident management solution built on IBM WebSphere and Lotus collaboration software that provides a collaborative portal to the incident management software."
» Portal Partnership implements solution for a large insurance company
Tivoli Provisioning Manager allows the company to manage and maximize software installs across the organization and avoid task duplication and unnecessary costs. Automated installation helps company stay on top of compliance and legal requirements.
» Simi A/S
Small Denmark-based cleaning products company uses IBM Lotus Notes and IntelliGlobe CRM solutions to more quickly respond to sales orders and new requests, and integrate with its existing finance system.
» United Space Alliance
Large NASA space shuttle contractor uses IBM Tivoli solutions to manage thousands of software and hardware assets with greater real-time visibility of incident, problem and change management. Results include reduced repair times and improved IT service.
» Cablecom
Swiss cable provider delivers multiple-play services over existing IP backbone, while adeptly managing the related complexity and responding to performance issues before customers experience them.
Products and Services Info
» St. Louis Area Regional Response System (STARRS)
"The solution incorporates IBM Rapid Response, a packaged incident management solution built on IBM WebSphere and Lotus collaboration software that provides a collaborative portal to the incident management software."
» Portal Partnership implements solution for a large insurance company
Tivoli Provisioning Manager allows the company to manage and maximize software installs across the organization and avoid task duplication and unnecessary costs. Automated installation helps company stay on top of compliance and legal requirements.
» Simi A/S
Small Denmark-based cleaning products company uses IBM Lotus Notes and IntelliGlobe CRM solutions to more quickly respond to sales orders and new requests, and integrate with its existing finance system.
» United Space Alliance
Large NASA space shuttle contractor uses IBM Tivoli solutions to manage thousands of software and hardware assets with greater real-time visibility of incident, problem and change management. Results include reduced repair times and improved IT service.
» Cablecom
Swiss cable provider delivers multiple-play services over existing IP backbone, while adeptly managing the related complexity and responding to performance issues before customers experience them.
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IBM CloudBurst Technical Demo
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IBM Tivoli Storage Manager FastBack Launchpad (demo)
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