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Service Management Simulator

The FUN way to learn about Service Management and ITIL



 

Resources for Communication Service Providers

Communication Service Providers manage, maintain and improve the availability, performance and quality of their revenue-generating networks.

IDC: Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool
IDC report on 14 telecommunications service providers, including mobile and fixed-line service providers, that have implemented IBM Tivoli Netcool solutions.

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Success Stories
  • » Belgacom (Video)
  • See how IBM Tivoli Netcool help Belgacom ensuring service-level management, optimize resources and streamline processes for greater end-user satisfaction.

  • » Swisscom Mobile (Video)
  • See how IBM service management allows Swisscom Mobile to track impacts of several components to the whole service.

  • » Swisscom Mobile
  • Swisscom Mobile uses IBM Tivoli Netcool software for 2G and 3G wireless and business service management.

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