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Service Management: The linchpin to cloud computing
September 2009

The Cloud and Service Management: How do they connect?

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Resources for being an effective leader of operations and storage management administration

Operations and storage management administrators install, configure, manage, and optimize servers and other infrastructure. Responsibilities include: ensure availability of client/server applications, configure all new implementations, and develop processes and procedures for ongoing management of the server environment.

The Total Economic Impact™ Of IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager
Read a commissioned study conducted by Forrester Consulting. This study features a detailed business case illustrating the financial impact of CIB Bank’s experience in implementing ITM and ITCAM. CIB Bank is now the second largest commercial bank in Hungary after its merger with Italy's Intesa Sanpaolo bank in 2007. CIB has over 700,000 customers, an extensive network of 140 branch offices, and over HUF28.2 billion in annual revenue.

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Success StoriesProducts and Services Info
  • » Tivoli® Storage Manager FastBack
  • This short illustrated demonstration shows how the IBM Tivoli Storage Manager FastBack solution offers a combination of continuous, frequent and scheduled policies for protecting data, based on the needs of the application – while supporting the immediate and granular recovery of any data asset.

  • » IBM Tivoli Monitoring (data sheet)
  • Data sheet PDF. IBM Tivoli Monitoring (ITM) software solutions help you optimize IT infrastructure performance and availability by proactively monitoring essential system resources, detecting bottlenecks and potential problems, and automatically responding to events.

  • » IBM Tivoli Change and Configuration Management Database (datasheet)
  • Leverage an open-architected integration platform for implementation and automation of successful service management initiatives