Service Management Simulator A challenging and engaging path to operational maturity, customer satisfaction and business success. The fun way to build on your Service Management and ITIL skills Bring your game.     Service Management Simulator This immersive learning game is a challenging and engaging path to operational maturity, customer satisfaction and business success. The simulator is designed to help players understand customer pains, the benefits of ITIL-based process, and how the business as a whole can improve Service Management. It’s a fun way to build on your Service Management and ITIL skills . The IBM Service Management Virtual Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated organization. With each session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) targets and enhance overall corporate service management and profitability. Through the simulation experience, you will gain a better understanding of the challenges facing different people in a company from the CEO to technical support, the value of processes and tools, and how various parts of the company positively and negatively impacted the hypothetical company’s performance.   Service Management Center Welcome to the Service Management Center where IT and operations executives can access a wide range of resources to improve their performance and effectiveness. Content has been compiled and is continually fed from a wide range of sources and served by key business role and need. The four business roles that are featured in this center are: Security Management Executives Operations Management and Systems Administrators Production, Delivery and Facilities Management Executives Communication Service Providers Resources and Community: This site has been organized to provide resources and community features to allow you to tap into a wide range of experts and  communicate with your peers It’s Free – Just Register One Time: You’ll see a wide range of resources by topic area within your role.  Feel free to access any of them.  The first time you’ll be asked to register and from that point forward you’ll be remembered by the site and won’t be asked to register again. Additionally the site will attempt to make a range of content recommendations for you based on how you navigate the site to get you to the highest value features. Enjoy and come back often to get the latest news and insights for your role.